Can’t see the audio player? Click here to listen.

Click here to view the A transcript of the episode.

Can a healthcare company make enough people angry about its billing practices that its business is hurting? For a genetic testing company, maybe.

An “arms and legs” listener was given a test that has become routine in early pregnancy: a non-invasive prenatal test. It should be $99. But then – after she took the test – it became $250. When she asked questions, she was told it could go up to $800 if she didn’t pay sooner. Patients inquired about testing companies and found that many had experienced what she called “genetic testing bait and switch.”

And importantly – she wasn’t the only one who noticed. When some on Wall Street and a reporter for the New York Times started hearing about the bills, the company found itself in a bind.

“One arm and one leg” is a collaboration- Production by KHN and Public Road Productions.

To stay connected with “An Arm and a Leg”, subscribe to the newsletter. You can also follow the show on Facebook and Twitter. If you have a story about the healthcare system, the producers would love to hear from you.

To listen to all KHN podcasts, click here.

and Subscribe to “An Arm and a Leg” on Spotify, Apple Podcasts, Stitcher, Pocket Casts, or wherever you listen to podcasts.