One of the world's largest hotel chains suffers a cyber attack

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(Image credit: Shutterstock/Chor muang)

InterContinental Hotels Group (IHG), its brands include Holiday Inn, Crown The Holiday Inn and Regent hotels have been confirmed to have been hit by the cyber attack.

in the statement ENT (Opens in a new tab)

, InterContinental Hotels Group said it was aware of the situation and committed to investigating the “Unauthorized access” to its system.

It added that it continued to assess the “nature, extent and impact of the incident” and planned to notify “the relevant regulators”.

IHG Cyber Attack

The announcement continued to emphasize that “IHG hotels can still operate and accept bookings directly.” Any customer wishing to arrange or modify a booking should contact the hotel directly, such as by phone, rather than using the company’s affected booking system.

There is currently no suggestion that customer data has been lost or compromised although we are awaiting further updates from the company.

Tech Radar Pro has reached out to IHG for comment and will post an update here if we hear back.

Among other parts of its service, IHG’s booking channel has not been functioning properly since September 5, 2022. Disgruntled customers have taken to social media, one user said on Twitter

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Tuesday night: “What’s wrong with your system? At least 19 hours. Phone and app not working – afraid to book anything. No customer service at all”.

Another user publicly tweeted to ask if their pre-order was still open, and the company responded (opens in new tab)

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“We are still experiencing system issues and our team is investigating the issue. We recommend that you contact the hotel directly for immediate assistance. We apologize for the difficulty.”

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