The national 988 helpline, designed to help anyone experiencing a mental health emergency, resumed operations on Friday after a one-day interruption.
Call service, launched in July, resumed shortly before midnight on Thursday. People experiencing a mental health crisis can still contact a mental health counselor by texting 988 or visiting 988lifeline.org to start a chat.
The federal government is investigating the outage of the hotline, Sarah Lovenheim, a spokeswoman for the Department of Health and Human Services, said in a tweet late Thursday night. Phone service is unacceptable and HHS continues to investigate the root cause of the outage,” she tweeted, quoting the Department of Veterans Affairs acronym.
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988 is a national helpline staffed with mental health counselors across the country and designed to be like an emergency line Easy to remember, 911. Since its inception, the line has received approximately 8,000 calls per day seeking mental health help.
Intrado, a telecommunications company headquartered in Omaha, Nebraska, is a US The largest telecommunications company e911 service provider and provides the backend conduit for emergency communications services such as the 988 helpline. The company did not respond to multiple requests for comment.
on the Intrado website Thursday In a statement, the company said it was “working to restore full service as quickly as possible.” The outage also affected the Substance Abuse and Mental Health Services Administration’s disaster helpline. Outage.
“When escalating That’s almost always what happens when things go wrong,” Entner said. Typically, these outages happen when “they’re trying to improve or fix something small, but they break something big. This is the most likely answer here. “
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